In Reply:—

The T5000 Mask-Ease scented pens were purchased from an outside vendor of Trident Medicals and sold to a few specific customers in the European Market only. After receiving the initial complaint from the University Children's Hospital in Zurich, Switzerland, a thorough investigation into the root cause of the problem was performed by the Trident Medical quality assurance department.

The conclusions drawn from this investigation and analysis led to the immediate recall of all Mask-Ease scented pens from the market and a discontinuation of any and all future sales of the Mask-Ease scented pens by Trident Medical International.