The title of this article raises an important question, as more than half of ASA members are in small to medium-sized groups. How could one skill rise above all of the many skills we use every day? One skill, though, has been shown to increase profits, morale, teamwork and communication. Knowing poor communication contributes to many sentinel events, we suspect this skill may even promote patient safety. It has been shown to be more important than IQ for success, and lack of it is the primary cause of executive career derailments. This skill is emotional intelligence (EI).

In short, it is being self-aware and able to control one’s behavior in order to build and maintain social relationships in an empathetic manner. It is being smart about emotions and how they affect people. Many overlook “soft skills,” or “people skills,”...

You do not currently have access to this content.