When we use our voice, we encourage others to do the same. After several successful presentations at PRACTICE MANAGEMENT® 2021 (PM), I am grateful for the chance to further engage ASA membership via this article. Both the spoken and written word have the ability to draw people in. Worst case, people will just listen; best case, folks may even be inspired to action.

As I reflect on the overwhelming response to my talk given at the recent PM conference (“The Color of Normal – Racism Is a System not an Event”) I feel optimistic, pensive, and most importantly, heard. In this article (as in that presentation), I encourage all, as my mother would often say, to “listen with one heart instead of two ears.” When I invited listeners into the conversation, I impressed upon them that this...

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